Legal
Welcome to The Final Say. These Terms of Service ("Terms") govern your use of our website, products, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.
"The Final Say" is a trading name of Mastery and Grace Pty Ltd (ABN 79703391155), a company registered in ACT, Australia. References to "we," "us," "our," and "The Final Say" throughout these Terms refer to Mastery and Grace Pty Ltd.
By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Service.
These Terms apply to all users, including visitors, subscribers, and paying customers.
The Final Say provides educational content, self-reflection tools, and coaching services for women navigating perimenopause, menopause, and related life transitions. Our Service includes:
We may modify, update, or discontinue features of our Service at any time. We will provide reasonable notice of material changes that affect your use of the Service.
This section is important. Please read it carefully.
The Final Say provides educational content, self-reflection tools, and coaching services. Nothing provided through our Service constitutes medical advice, psychotherapy, psychological treatment, or a diagnosis of any physical or mental health condition, and none of it is a substitute for care from a qualified medical or mental health professional.
Our founder, Sal, is a qualified counsellor providing coaching and educational services, not clinical psychotherapy, psychological treatment, or medical care. Our self-audit tools are designed for self-reflection and pattern-mapping, not clinical diagnosis.
Our Service is not designed or intended to treat trauma, substance dependency, or eating disorders. If any of these apply to you, we encourage you to seek support from an appropriately qualified professional, and we may refer you to one as part of our intake process.
If you are experiencing a medical or mental health emergency, or having thoughts of harming yourself, please contact emergency services or a crisis line in your country immediately. findahelpline.com can help you find a free, confidential helpline wherever you are.
Individual results from using our Service vary. We do not guarantee specific outcomes.
This section applies to the "By Your Own Rules" membership, which requires an account. It does not apply to one-time purchases such as the self-audit.
To access the membership, you must create an account. You agree to:
You are responsible for all activities that occur under your account. You agree not to share your account credentials with others, not to create multiple accounts to circumvent restrictions, and not to impersonate others or provide false identity information.
Our Service is intended for adults aged 18 and over. By using our Service, you confirm that you are at least 18 years old.
You agree to use our Service responsibly and in compliance with all applicable laws. You may not:
Any content you share within the membership community must not contain illegal, harmful, or offensive material; copyrighted material without permission; other members' personal information without their consent; or false, misleading, or defamatory information. We ask that you respect the confidentiality and safety of the group, given the personal nature of the work.
The Service and all related content, materials, and program curriculum are owned by Mastery and Grace Pty Ltd and are protected by copyright, trademark, and other intellectual property laws. You may not copy, resell, redistribute, or publicly share our paid content (including the self-audit, masterclass, or cohort materials) without our permission, or use our trademarks without authorization.
You retain ownership of anything you personally share within a membership community space. By sharing it, you grant us a non-exclusive, limited licence to host and display that content within the Service, solely for the purpose of running the community. This licence ends when you delete the content or leave the membership.
Current pricing for the self-audit, cohort, and membership is available on our website. By making a purchase:
The "By Your Own Rules" membership automatically renews at the end of each billing period unless cancelled beforehand. You can cancel at any time through your account settings or by contacting us; cancellation takes effect at the end of the current billing period.
If a membership payment fails, we may suspend access until payment is resolved. We will notify you before any suspension.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information, including any information shared as part of intake or screening for the cohort. By using our Service, you also agree to our Privacy Policy.
We implement reasonable security measures to protect your data, but no method of transmission or storage is 100% secure.
We strive to maintain high service availability but cannot guarantee uninterrupted access. We may perform maintenance that temporarily limits access, and will provide reasonable notice when possible.
Support: We provide customer support by email at [email protected]. We aim to respond within 2–3 business days.
Our Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties that the Service will be uninterrupted or error-free, and warranties regarding the accuracy, completeness, or usefulness of any content, including educational and coaching content.
To the maximum extent permitted by law, Mastery and Grace Pty Ltd shall not be liable for indirect, incidental, special, or consequential damages; loss of profits, data, or opportunities; or damages resulting from your use of, or inability to use, the Service, including any decisions you make based on content provided through the Service.
Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including under the Australian Consumer Law.
You agree to defend, indemnify, and hold harmless Mastery and Grace Pty Ltd from any claims, damages, costs, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another person.
You may cancel your membership or stop using the Service at any time by contacting us or using your account settings.
We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if we reasonably believe termination is necessary to protect our Service, our staff, or other members, including in cases of harassment or unsafe conduct within the group coaching or membership community. We will provide reasonable notice before termination unless immediate action is necessary for safety or legal reasons.
These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Australia.
Before filing any legal action, you agree to first contact us to attempt to resolve the dispute informally and in good faith.
For questions about these Terms:
We aim to respond to inquiries within 3–5 business days.